Our Return and Refund Policy was last updated on 28/01/2025.

Thank you for shopping at Subtopia.

The following terms are applicable for any products that you have purchased from us.

Digital Goods Policy

Due to the immediate nature of audio processing:

• Pay-per-creation purchases are final once audio is generated
• No refunds after audio download completes successfully

Technical Issues

If audio generation fails due to system errors, we will either:

• Re-attempt processing at no cost
• Failed exports automatically re-queue for processing
• Persistent failures result in credit refunds within 48h

Ad Credit Exceptions

Credits earned through ad-watching cannot be refunded or exchanged for monetary value.

Refund Eligibility

• Failed exports due to technical errors
• Duplicate charges or billing errors
• Subscription cancellations within 24 hours of renewal

Non-Refundable Cases

• Dissatisfaction with TTS voice outputs
• Expired/unused export credits
• Free-tier limitations
• If you change your mind after purchasing a subscription or service
• If you fail to use the service during the subscription period
• If the issue is caused by third-party software or tools not affiliated with our platform

Chargeback Clause

Unauthorized chargebacks will result in permanent account termination.

Refund Process

To request a refund, please follow these steps:

1. Contact our support team at info@trysubtopia.com.
2. Include order ID and issue description
3. Our team will review your request and respond within 7 business days
4. If your request is approved, the refund will be processed to your original payment method within 7-10 business days

Contact Us

If you have any questions about this Refund Policy or require assistance, please reach out to us:

Email: info@trysubtopia.com